--- title: Getting into Servicing, Maintenance and PPM description: Twelve months parts and labour warranty and service back-up facility benefits all our comprehensive machines. Visit our website to know more about warranty coverage. --- [+44 (0)1622 872907](tel:+44%201622%20872907)[technicalsales@brillopak.co.uk](mailto:technicalsales@brillopak.co.uk) [+44 (0)1622 872907](tel:+44%201622%20872907)[technicalsales@brillopak.co.uk](mailto:technicalsales@brillopak.co.uk) [![brillopak\_white](https://www.brillopak.co.uk/hs-fs/hubfs/brillopak_white.png?width=235&height=40&name=brillopak_white.png "brillopak_white")](https://www.brillopak.co.uk/) [![brillopak-automated-packing-machine-specialists- (2)-1](https://www.brillopak.co.uk/hubfs/brillopak-automated-packing-machine-specialists-%20(2)-1.svg "brillopak-automated-packing-machine-specialists- (2)-1")](https://www.brillopak.co.uk/) - Machines - [Fully Automated Packing Machine](https://www.brillopak.co.uk/packing) - [Case Packing Machine](https://www.brillopak.co.uk/casepaker) - [Automated Palletising Machine](https://www.brillopak.co.uk/palletising) - [Crate Destacker Machine](https://www.brillopak.co.uk/crate-destacker) - [Tray Denester Machine](https://www.brillopak.co.uk/tray-denester) - [Semi Automated Packing Machine](https://www.brillopak.co.uk/semi-automated-packing-machine) - [Integrated Quality Assurance](https://www.brillopak.co.uk/integrated-quality-assurance) - [Packing Lines](https://www.brillopak.co.uk/packing-lines) - Why Brillopak - [About Us](https://www.brillopak.co.uk/why-brillopak) - [Innovations](https://www.brillopak.co.uk/innovations) - [Services](https://www.brillopak.co.uk/service) - [Finance Solutions](https://www.brillopak.co.uk/finance-solutions) - Problems We Solve - [Overcoming Labour Shortages](https://www.brillopak.co.uk/overcoming-labour-shortages) - [Reducing Costs](https://www.brillopak.co.uk/reducing-costs) - [Improved Productivity](https://www.brillopak.co.uk/improved-productivity) - [Increased Efficency](https://www.brillopak.co.uk/increasing-efficiency) - Resources - [News](https://www.brillopak.co.uk/blog) - [Free Downloads](https://www.brillopak.co.uk/resources) - [Case Studies](https://www.brillopak.co.uk/blog/tag/case-studies) - [Careers](https://www.brillopak.co.uk/job-applications) - [Webinars](https://www.brillopak.co.uk/webinar) - [Contact](https://www.brillopak.co.uk/contact) More results [Request A Call](https://cta-eu1.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLKidLUru3P98eqmQi2dbxyJG9n8AU%2F4Tz3Jq0kS76HK3B%2BhVitQ25qUYyy00P%2BBUjgu37pAels01e5qYG26tz7UPFTWQBjPK1I3Z7WYlKyOtTIO5TQgVqe15aNUbpmNr6C%2BX%2FpM%2FkO0T3FX6SeE6YcmgK%2Fp6zxy23hWI3hlrSakUZBx3lcJbyivlw%2BrkfapAP5GhLah3t5iYnt7&portalId=143801842) [Request A Call](https://cta-eu1.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLKidLUru3P98eqmQi2dbxyJG9n8AU%2F4Tz3Jq0kS76HK3B%2BhVitQ25qUYyy00P%2BBUjgu37pAels01e5qYG26tz7UPFTWQBjPK1I3Z7WYlKyOtTIO5TQgVqe15aNUbpmNr6C%2BX%2FpM%2FkO0T3FX6SeE6YcmgK%2Fp6zxy23hWI3hlrSakUZBx3lcJbyivlw%2BrkfapAP5GhLah3t5iYnt7&portalId=143801842) - Machines - [Fully Automated Packing Machine](https://www.brillopak.co.uk/packing) - [Case Packing Machine](https://www.brillopak.co.uk/casepaker) - [Automated Palletising Machine](https://www.brillopak.co.uk/palletising) - [Crate Destacker Machine](https://www.brillopak.co.uk/crate-destacker) - [Tray Denester Machine](https://www.brillopak.co.uk/tray-denester) - [Semi Automated Packing Machine](https://www.brillopak.co.uk/semi-automated-packing-machine) - [Integrated Quality Assurance](https://www.brillopak.co.uk/integrated-quality-assurance) - [Packing Lines](https://www.brillopak.co.uk/packing-lines) - Why Brillopak - [About Us](https://www.brillopak.co.uk/why-brillopak) - [Innovations](https://www.brillopak.co.uk/innovations) - [Services](https://www.brillopak.co.uk/service) - [Finance Solutions](https://www.brillopak.co.uk/finance-solutions) - Problems We Solve - [Overcoming Labour Shortages](https://www.brillopak.co.uk/overcoming-labour-shortages) - [Reducing Costs](https://www.brillopak.co.uk/reducing-costs) - [Improved Productivity](https://www.brillopak.co.uk/improved-productivity) - [Increased Efficency](https://www.brillopak.co.uk/increasing-efficiency) - Resources - [News](https://www.brillopak.co.uk/blog) - [Free Downloads](https://www.brillopak.co.uk/resources) - [Case Studies](https://www.brillopak.co.uk/blog/tag/case-studies) - [Careers](https://www.brillopak.co.uk/job-applications) - [Webinars](https://www.brillopak.co.uk/webinar) - [Contact](https://www.brillopak.co.uk/contact) [![brillopak-automated-packing-machine-specialists-](https://www.brillopak.co.uk/hubfs/brillopak-automated-packing-machine-specialists-.svg)](https://www.brillopak.co.uk/) [Request A Call](https://cta-eu1.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLKidLUru3P98eqmQi2dbxyJG9n8AU%2F4Tz3Jq0kS76HK3B%2BhVitQ25qUYyy00P%2BBUjgu37pAels01e5qYG26tz7UPFTWQBjPK1I3Z7WYlKyOtTIO5TQgVqe15aNUbpmNr6C%2BX%2FpM%2FkO0T3FX6SeE6YcmgK%2Fp6zxy23hWI3hlrSakUZBx3lcJbyivlw%2BrkfapAP5GhLah3t5iYnt7&portalId=143801842) 9 Archers Park, Branbridges Road, Tonbridge, TN12 5HP Kent UK [+44 (0)1622 872907](tel:%20+44%20(0)1622%20872907)[technicalsales@brillopak.co.uk](mailto:technicalsales@brillopak.co.uk) # **Service** ### Expert support and proactive maintenance—maximising uptime, protecting your investment, and ensuring reliable performance every day. ![brillopak\_services\_header](https://www.brillopak.co.uk/hs-fs/hubfs/brillopak_services_header.webp?width=1366&height=714&name=brillopak_services_header.webp) ### Servicing, Maintenance & PPM #### All our automation machines benefit from a comprehensive twelve month parts and labour warranty and service back-up facility. We also provide tailored operator training on-site to ensure that key personnel are confident with its operation prior to it going live. ### Brillopak range of Service support agreements dependent on your needs. - Service level agreements to include scheduled Preventative Maintenance visits by our multi skilled engineers, to ensure that our systems are always delivering optimal performance, into the future. - Our service department carries a wide range of spare parts, wherever possible, offering our customers a same day dispatch service. - Remote monitoring. Each machine can be fitted with secure remote monitoring, to facilitate our engineers to access the system and fix any issues real time. - Our multi-skilled engineers are available 24/7 356 days a year. ### Call us to book a service call or for more information [![Contact Us](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/143801842/interactive-419403880686.png)](https://www.brillopak.co.uk/hs/cta/wi/redirect?encryptedPayload=AVxigLLt4Hxtlce3H3gb3CwArb3CimrLzUphnenPl%2Fq5v%2BA5DzgAymWmr2fwT1Vn3g19S6NdF693dYdvw7lLxyMCnbhRtCJT9C1rUzbjEebA3N%2BC5m9Ntwo6NJxUQjRn3RwcZde3FPrLCz96MDkXxOURggC7X78XLkleikH6SHBSnukTGIMxIlsiCwTJCvmYG8U%2B0dbV0un3dz5sLoIm&webInteractiveContentId=419403880686&portalId=143801842) ![brillopak-morrison-unipaker4](https://www.brillopak.co.uk/hs-fs/hubfs/Images/Blog/brillopak-morrison-unipaker4.webp?width=600&height=401&name=brillopak-morrison-unipaker4.webp) Call us to book a service call or for more information [Call now](tel:01622%20872907) ### Frequently Asked Questions Are Brillopak machines easy to service and maintain? Brillopak machinery is designed with engineers in mind, removing unnecessary complex components allowing minimal servicing and maintenance preventing dreaded downtime! What happens in the event of a breakdown? Brillopak engineers are at hand to support customer engineers remotely in event of a breakdown. Brillopak quickly solve around 90% of breakdowns remotely with the use of software allowing Brillopak to access all elements of the machine, including live changes to PLC programs. Any breakdown that can’t be resolved via remote support will be promptly escalated and an engineer visit will be booked. What is the most common cause of machine fault? Put simply, poor product being supplied. Brillopak machinery is designed to be robust and allow for a drop in quality but it has its limit. For most of our machinery, we use vacuum which is a tried and tested means. However, if a product enters the machine without being sealed, this can affect the pick and place action, potentially affecting presentation and disrupting processes earlier in the line. We have our own engineers, why do we need Brillopak engineers to fix certain issues? Brillopak have in-depth knowledge and access to all functions within the machinery allowing faster fault-finding and a quicker resolution. However, with the right engineer, the requirement for Brillopak support can be minimal. Can you tell me more about the camera fitted inside the machine? All machines come with a camera fitted as standard for to allow for remote support. We mount the camera looking down so that it sees inside the machine, the product infeed and the container outfeed. While operators may be visible from time to time, they are usually unidentifiable due to the angle of the camera and the headwear worn. It is useful to see operator action as this can sometimes inform why there is a fault with the machine. Any repeat operator issues can be escalated to management. The footage is overwritten approximately every 5 days, the exact frequency depends on the resolution set (a higher resolution means footage is overwritten sooner). ### Trusted By Food Manufacturers Across The UK From small operations to large-scale producers. ![morrisons](https://www.brillopak.co.uk/hs-fs/hubfs/morrisons.webp?width=175&height=135&name=morrisons.webp) ![McVities](https://www.brillopak.co.uk/hs-fs/hubfs/McVities.webp?width=175&height=135&name=McVities.webp) ![heinz](https://www.brillopak.co.uk/hs-fs/hubfs/heinz.webp?width=175&height=135&name=heinz.webp) ![tata](https://www.brillopak.co.uk/hs-fs/hubfs/tata.webp?width=175&height=135&name=tata.webp) ![mackies](https://www.brillopak.co.uk/hs-fs/hubfs/mackies.webp?width=175&height=135&name=mackies.webp) ![muntons](https://www.brillopak.co.uk/hs-fs/hubfs/muntons.webp?width=175&height=135&name=muntons.webp) ![adrian-scripps-logo](https://www.brillopak.co.uk/hs-fs/hubfs/adrian-scripps-logo.webp?width=175&height=135&name=adrian-scripps-logo.webp) ![british-sugar](https://www.brillopak.co.uk/hs-fs/hubfs/british-sugar.webp?width=175&height=135&name=british-sugar.webp) ![glaxosmithkline](https://www.brillopak.co.uk/hs-fs/hubfs/glaxosmithkline.webp?width=175&height=135&name=glaxosmithkline.webp) ![ipl](https://www.brillopak.co.uk/hs-fs/hubfs/ipl.webp?width=175&height=135&name=ipl.webp) ![manor-fresh](https://www.brillopak.co.uk/hs-fs/hubfs/manor-fresh.webp?width=175&height=135&name=manor-fresh.webp) ## What Our Customers Say Real experiences from operations managers who've integrated our machines into their production lines. I wanted a system that would be straightforward to operate, with minimal downtime and line stoppages. The new system meets that requirement. Our operators appreciate the speed at which product changeovers can now be completed at the touch of a button. Our staff understood how to operate the system after a minimal period of training.   **Muntons** The system has minimal downtime and I am pleased to recommend Brillopak to anyone considering packing automation.       **TATA Steel** The new apple packing lines went live on time and on budget and have already achieved a step change in the quality of product that we deliver.       **Morrisons** I found that Brillopak were really focused on doing the job professionally. They also remained on site to make sure all of our people understood the systems before they left.     **McVities** We were looking for a supplier who could meet the specification, contribute ideas and also offer the flexibility to modify their machines to work with our environment. Brillopak was a good fit.     **Morrisons** ![ppma](https://www.brillopak.co.uk/hs-fs/hubfs/ppma.webp?width=77&height=100&name=ppma.webp) **PPMA Winner** Processing & Packaging Machinery Association ![fp-awards-winner](https://www.brillopak.co.uk/hubfs/fp-awards-winner.svg) **Innovation Award 2021** Robotics & Automation Excellence #### [![brillopak-automated-packing-machine-specialists- (2)-1](https://www.brillopak.co.uk/hubfs/brillopak-automated-packing-machine-specialists-%20(2)-1.svg)](https://www.brillopak.co.uk/) **Address:** 9 Archers Park, Branbridges Road, Tonbridge, TN12 5HP Kent UK **Open:** Monday – Friday 8.30 to 17.00 **Tel:** [+44 (0)1622 872907](tel:+44%20(0)1622%20872907)  **Email:** [technicalsales@brillopak.co.uk](mailto:technicalsales@brillopak.co.uk) **Company Number:** 04281723 [Join us on Slack](https://www.youtube.com/user/Brillopak)[Browse our GitHub projects](https://www.linkedin.com/company/brillopak-limited/)[Browse our GitHub projects](https://www.facebook.com/brillopakpacking/) Machines - [Fully Automated Packing Machine](https://www.brillopak.co.uk/packing) - [Case Packing Machine](https://www.brillopak.co.uk/casepaker) - [Automated Palletising Machine](https://www.brillopak.co.uk/palletising) - [Crate Destacker Machine](https://www.brillopak.co.uk/crate-destacker) - [Tray Denester Machine](https://www.brillopak.co.uk/tray-denester) - [Semi Automated Packing Machine](https://www.brillopak.co.uk/semi-automated-packing-machine) - [Integrated Quality Assurance](https://www.brillopak.co.uk/integrated-quality-assurance) Why Brillopak - [About Us](https://www.brillopak.co.uk/why-brillopak) - [Innovations](https://www.brillopak.co.uk/innovations) - [Services](https://www.brillopak.co.uk/service) - [Finance Solutions](https://www.brillopak.co.uk/finance-solutions) Problems We Solve - [Overcoming Labour Shortages](https://www.brillopak.co.uk/overcoming-labour-shortages) - [Reducing Costs](https://www.brillopak.co.uk/reducing-costs) - [Improved Productivity](https://www.brillopak.co.uk/improved-productivity) - [Increased Efficiency](https://www.brillopak.co.uk/increasing-efficiency) Resources - [News](https://www.brillopak.co.uk/blog) - [Free Downloads](https://www.brillopak.co.uk/resources) - [Case Studies](https://www.brillopak.co.uk/blog/tag/case-studies) - [Careers](https://www.brillopak.co.uk/job-applications) - [Webinars](https://www.brillopak.co.uk/webinar) - [Contact us](https://www.brillopak.co.uk/contact) Copyright © 2026 Brillopak. Designed & developed by [JDR Group](http://www.jdrgroup.co.uk). - [Terms](https://www.brillopak.co.uk/hubfs/PDF/terms.pdf) - [Privacy](https://www.brillopak.co.uk/hubfs/PDF/privacy_policy.pdf) - [Cookies](https://www.brillopak.co.uk/policies) - [Disclaimer](https://www.brillopak.co.uk/policies#disclaimer) ```json { "@context" : "https://schema.org", "@type" : "LocalBusiness", "address" : { "@type" : "PostalAddress", "addressCountry" : "UK", "addressLocality" : "Tonbridge", "addressRegion" : "Kent", "postalCode" : "TN12 5HP", "streetAddress" : "9 Archers Park, Branbridges Road" }, "alternateName" : "Brillopak", "contactPoint" : { "@type" : "ContactPoint", "areaServed" : "GB", "availableLanguage" : "en", "contactType" : "customer service", "telephone" : "+44 1622 237429" }, "geo" : { "@type" : "GeoCoordinates", "latitude" : 51.2203, "longitude" : 0.3978 }, "image" : "https://www.brillopak.co.uk/hs-fs/hubfs/AHP-Brillopak-3066.webp", "logo" : "https://www.brillopak.co.uk/hubfs/brillopak-automated-packing-machine-specialists-%20(2)-1.svg", "name" : "Brillopak Ltd", "openingHours" : [ "Mo-Fr 08:30-17:00", "Sa Closed", "Su Closed" ], "priceRange" : "£", "sameAs" : [ "https://www.facebook.com/brillopakpacking/", "https://x.com/_Brillopak", "https://www.youtube.com/user/Brillopak", "https://www.linkedin.com/company/brillopak-limited/" ], "telephone" : "01622 584360", "url" : "https://www.brillopak.co.uk/" } ``` ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Brillopak machinery is designed with engineers in mind, removing unnecessary complex components allowing minimal servicing and maintenance preventing dreaded downtime!" }, "name" : "Are Brillopak machines easy to service and maintain?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Brillopak engineers are at hand to support customer engineers remotely in event of a breakdown. Brillopak quickly solve around 90% of breakdowns remotely with the use of software allowing Brillopak to access all elements of the machine, including live changes to PLC programs. Any breakdown that can’t be resolved via remote support will be promptly escalated and an engineer visit will be booked." }, "name" : "What happens in the event of a breakdown?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Put simply, poor product being supplied. Brillopak machinery is designed to be robust and allow for a drop in quality but it has its limit. For most of our machinery, we use vacuum which is a tried and tested means. However, if a product enters the machine without being sealed, this can affect the pick and place action, potentially affecting presentation and disrupting processes earlier in the line." }, "name" : "What is the most common cause of machine fault?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Brillopak have in-depth knowledge and access to all functions within the machinery allowing faster fault-finding and a quicker resolution. However, with the right engineer, the requirement for Brillopak support can be minimal." }, "name" : "We have our own engineers, why do we need Brillopak engineers to fix certain issues?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "All machines come with a camera fitted as standard for to allow for remote support. We mount the camera looking down so that it sees inside the machine, the product infeed and the container outfeed. While operators may be visible from time to time, they are usually unidentifiable due to the angle of the camera and the headwear worn. It is useful to see operator action as this can sometimes inform why there is a fault with the machine. Any repeat operator issues can be escalated to management. The footage is overwritten approximately every 5 days, the exact frequency depends on the resolution set (a higher resolution means footage is overwritten sooner)." }, "name" : "Can you tell me more about the camera fitted inside the machine?" } ] } ``` ```json { "@context" : "https://schema.org", "@type" : "WebPage", "description" : "Twelve months parts and labour warranty and service back-up facility benefits all our comprehensive machines. Visit our website to know more about warranty coverage.", "inLanguage" : "en-GB", "name" : "Getting into Servicing, Maintenance and PPM", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.brillopak.co.uk/hubfs/brillopak-automated-packing-machine-specialists-%20(2)-1.svg" }, "name" : "Brillopak Ltd", "url" : "https://www.brillopak.co.uk/" }, "url" : "https://www.brillopak.co.uk/service" } ``` ```json { "@context" : "https://schema.org", "@type" : "BreadcrumbList", "itemListElement" : [ { "@type" : "ListItem", "item" : "https://www.brillopak.co.uk/", "name" : "Home", "position" : 1 }, { "@type" : "ListItem", "item" : "https://www.brillopak.co.uk/service", "name" : "Services", "position" : 2 } ] } ```